FAQS
SHOPPING WITH US
In addition to the independent website, our factory has corresponding stores on Alibaba as well as Made-in-China.com. You can also reach cooperation with us through these platforms.
We will first arrange for a professional combined with engineers to understand your needs and customize a plan based on your needs. After finalizing the plan, we will create a contract. After receiving the deposit, we will arrange the machine production. We will provide pictures as well as videos of the machine after production is completed. After confirmation from the buyer and receipt of the final payment, we will arrange the shipment of the machine.
Shipping time depends on the shipping method and destination. Usually, it takes 4-6 weeks for ocean shipping, 1-2 weeks for air shipping, and land shipping depends on specific conditions. We will confirm the exact time schedule with customers before shipping.
Our mechanical products are developed by a team of experienced engineers, incorporating the latest technology and market demands. The R&D process includes market research, conceptual design, prototyping, testing and optimization to ensure high performance and reliability.
The production cycle depends on the specific product type and quantity. Generally, the production cycle for standard products is 4-6 weeks, and customized products may take longer. We will provide a detailed schedule when confirming the order.
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We offer a variety of shipping methods, including sea, air and road. The exact method you choose depends on the customer’s needs and destination. We co-operate with a number of international logistics companies to ensure safe and timely delivery of products.
AFTER SALE SUPPORT
Our products generally come with a one-year warranty. During the warranty period, if the failure is caused by the quality of the product itself, we will provide repair or replacement service free of charge. Outside the warranty period, we also provide paid repair services.
If there is a problem with the product, please contact our after-sales service team promptly. You can contact us by phone, email or online customer service, providing detailed information about the product and a description of the problem. Our technicians will help you at the first time.
We provide comprehensive after-sales service, including technical support, product warranty and maintenance service. Our technical team is always ready to provide customers with remote guidance and on-site service to ensure that problems encountered during the use of the product can be solved in a timely manner.
PRODUCT HELP
We will have a professional combined with an engineer to communicate with you about your needs. Confirm that the machine can meet your use needs.
When confirming the details of the machine, we will confirm with you the voltage hertz etc. in your country. If it is not consistent with the power supply in China, we will have a professional electrician to modify the motor to make sure the machine can be used normally in your country.
Yes, we provide customized service. According to the specific needs of customers, we can adjust the design, function and material to meet the requirements of different application scenarios.